Recall and reactivation that runs without anyone remembering
Patients rarely quit on purpose. They drift. Automatic recall when someone is due, and a win-back that fires while they're still gettable instead of six months later when they've found someone else.
Memberships and care plans that bill themselves
Tiered plans, recurring billing, visit credits that replenish each cycle, and cancellation handled without a phone call. A membership program that did not exist before, built from scratch on the systems the practice already owned, with Zapier bridging the parts that did not talk to each other, set up so it runs without ongoing manual admin.
Intake finished before they walk in
Forms sent automatically when the appointment is booked, filled out on a phone, and landing where they need to land. Nobody retypes anything, and the first visit starts on time.
Cancellations that refill themselves
When a slot opens, the people who wanted that time get told. Automatically, within minutes, while the slot is still worth something.
Reviews asked for at the moment people actually feel it
A request that goes out right after the visit that changed something for them, not in a quarterly blast. This is the cheapest local search work there is and almost nobody does it.
Built around your EHR, not on top of it
Your clinical records stay where they are. I work on the scheduling, billing, membership, and communication layer around them, and I keep patient health information out of the tools that have no business holding it. If something needs a HIPAA-covered vendor, I'll tell you that instead of quietly wiring it up.